Refund & Returns Policy

Effective Date: 26 June 2026

This policy sets out your rights and our obligations regarding returns, refunds, and exchanges for Products purchased from DEVICI STUDIOS. It applies separately to (A) Physical Apparel and (B) Digital Products (eBooks). Your statutory rights under the Consumer Protection Act 2005 (Jamaica), the Sale of Goods Act (Jamaica), and the Electronic Transactions Act 2006 (Jamaica) are preserved in full and are not limited by this policy in any way.

For any return or refund enquiry: Email Devici.studios@outlook.com | Tel: +1 (876) 575-9791

Part A — Physical Apparel

A1. Your Right to Return

You may return any eligible Physical Apparel item within 30 calendar days of the date on which the item is confirmed as delivered to your address ("Return Window"). The Return Window begins on the date shown in your carrier's delivery confirmation, not on the date of purchase or dispatch.

You do not need to give a reason to return an item within the Return Window, provided the item meets the eligibility conditions below.

A2. Eligibility Conditions

To be eligible for a return, the item must, at the time it reaches us:

• be unworn and unwashed, in the same condition in which it was received;
• have all original tags, labels, and accessories still attached;
• be free from odours (including perfume, smoke, or food), stains, cosmetics, pet hair, or any other signs of use or contact;
• be in original or equivalent packaging sufficient to protect the item in transit; and
• be accompanied by your order number or Order Confirmation email.

Items that do not meet these conditions on arrival will be returned to you at your cost and no refund will be issued. We will photograph any non-compliant returns before returning them.

A3. Items Not Eligible for Return

• Items that have been worn, washed, altered, repaired, or dry-cleaned;
• Intimate apparel — including underwear, bodysuits, and swimwear — for reasons of hygiene, unless the item is faulty, damaged, or materially misdescribed;
• Items marked as "Final Sale" or "Non-Returnable" on the product page at the time of purchase;
• Custom, personalised, or made-to-order items manufactured to your specific requirements; and
• Items returned outside the 30-day Return Window, unless the item is faulty (see Section A5).

A4. Faulty, Damaged, or Misdescribed Items

Under the Sale of Goods Act (Jamaica) and the Consumer Protection Act 2005 (Jamaica), all goods sold must be of merchantable quality, fit for their intended purpose, and as described. If your item is:

• faulty or defective when delivered;
• damaged in transit;
• materially different from its description on the Site; or
• the wrong item entirely,

you are entitled to a full refund, a like-for-like replacement, or a repair (the remedy to be chosen by you in the first instance), regardless of the 30-day Return Window. This right applies for a reasonable period following purchase.

If you receive a damaged or incorrect item, notify us within 48 hours of delivery at Devici.studios@outlook.com with: (a) your order number; (b) a clear description of the defect or discrepancy; and (c) photographs showing the defect, any damage to packaging, and any carrier labels. We will arrange collection at no cost to you and will process your chosen remedy within five (5) business days of collection.

A5. How to Initiate a Return

1. Email Devici.studios@outlook.com within the Return Window (or immediately upon discovering a fault). Include your order number and reason for return.
2. We will respond within two (2) business days with a Return Merchandise Authorisation (RMA) number and return instructions.
3. Pack the item securely. Write the RMA number clearly on the outside of the parcel. Enclose a copy of your Order Confirmation.
4. Ship the item to the address provided using a tracked postal or courier service. We strongly recommend obtaining proof of postage. We cannot accept liability for items lost or damaged on their way back to us.
5. Return shipping is at your cost, except where the item is faulty, damaged in transit, or misdescribed, in which case we will provide a prepaid return label or reimburse your reasonable return shipping cost upon receipt of evidence.

Do not return items without first obtaining an RMA number. Unauthorised returns may be refused on arrival.

A6. Refund Processing

Upon receipt of your return, we will inspect the item within two (2) business days. We will notify you by email of the outcome of our inspection.

Where your return is approved:

• Your refund will be processed within five (5) business days of approval;
• Refunds are issued to the original payment method only. We cannot issue refunds to a different card, account, or person;
• Allow a further 3–10 business days for your bank or payment provider to credit the refund to your account — this timeframe is outside our control;
• You will receive an email confirmation when the refund has been processed on our side; and
• Original shipping costs are refunded only where the item is faulty, damaged in transit, or misdescribed.

Where an item is returned in a condition that reflects handling beyond what was necessary to inspect it, we reserve the right to apply a proportionate reduction to the refund amount to reflect the diminution in value, without prejudice to your statutory rights.

A7. Exchanges

To exchange an item for a different size or colour, follow the return process above and state your exchange preference in your initial email. Exchanges are subject to stock availability. If your preferred exchange item is unavailable, you will be offered a full refund or a store credit at your choice.

Part B — Digital Products (eBooks)

B1. No-Refund Policy — Please Read Before Purchasing

Under Section 13(5) of the Electronic Transactions Act 2006 (Jamaica), a consumer's right of cancellation does not apply to the supply of digital content where: (a) delivery has already begun; and (b) the consumer gave prior express consent to delivery commencing before the expiry of any cancellation period, with full knowledge that the cancellation right would be lost upon delivery commencing.

At the checkout page, before completing payment for any eBook, you will be required to tick a confirmation box stating: "I consent to immediate delivery of this digital product upon payment, and I acknowledge that I lose my right to cancel this order once the file has been made available for download." By ticking that box and completing payment, you enter into a binding agreement that the sale of the eBook is final and non-refundable once the file is delivered or made available.

Accordingly, all eBook sales are final once delivery has been initiated. We do not offer refunds or exchanges on Digital Products for change of mind, buyer's remorse, failure to read the product description, format incompatibility where the format was stated on the product page, or any reason other than those listed in Section B2.

B2. Exceptions to the No-Refund Rule

We will issue a full refund or a like-for-like replacement for a Digital Product only in the following circumstances:

• Corrupt or Unreadable File: The file delivered to you is corrupted, incomplete, or cannot be opened by any standard application capable of reading the stated file format;
• Wrong Product Delivered: The file delivered is materially different from or not the product described and paid for (e.g., wrong title, wrong author, clearly wrong content);
• Non-Delivery: The download link was not received and we cannot evidence successful delivery to the email address you provided; or
• Technical Failure on Our Side: A confirmed technical failure on our platform prevented access to or download of the file.

To make a claim under this section, email Devici.studios@outlook.com within 14 days of purchase, including your order number and clear evidence of the issue (screenshots, error messages). We will investigate and respond within two (2) business days.

B3. Format Incompatibility

Our eBooks are available in PDF, XML, and JPG. These formats are clearly stated on every product page. It is your responsibility to verify that your reading device, application, or software supports the stated format before completing your purchase. We will not issue refunds on the basis of format incompatibility where the format was accurately disclosed.

If you are unsure whether a format is compatible with your device, contact us at Devici.studios@outlook.com before purchasing and we will advise.

B4. Download Link Validity

Download links are valid for 100 days from the date of purchase. If your link has expired before you have downloaded the file, contact us and we will provide a new link at no charge.

Consumer Rights Statement

Nothing in this Refund & Returns Policy limits or excludes your statutory rights as a consumer under Jamaican or applicable international law. If you believe your statutory rights have been infringed, you may contact the Consumer Affairs Commission (CAC): www.consumeraffairsjamaica.gov.jm | Tel: 876-906-5425.

Terms of Service

Effective Date: 26 June 2026  |  Jurisdiction: Jamaica  |  Governing Law: Laws of Jamaica

Please read these Terms of Service carefully before using this website or placing any order. By accessing vanquish7.studio (the "Site") or purchasing from us, you agree to be bound by these Terms in full.

1. Who We Are

DEVICI STUDIOS ("we", "us", "our") is a sole trader registered and operating in Jamaica. As a sole trader, the business owner bears personal and unlimited liability for all business obligations.

We sell two categories of products through this Site: (1) Physical Apparel — clothing and accessories, shipped to your nominated delivery address; and (2) Digital Products — eBooks and downloadable content, delivered electronically. Where a provision of these Terms applies exclusively to one category, it is clearly labelled.

2. Acceptance of Terms

By accessing the Site, creating an account, adding items to your cart, or completing a purchase, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Refund & Returns Policy, Shipping Policy, and Digital Products Terms (together, the "Policies"). These Terms form a legally binding agreement between you and us.

If you do not agree to these Terms in their entirety, you must immediately stop using the Site and must not place any order.

We may update these Terms at any time by publishing a revised version to this page. The revised Terms take effect immediately upon publication. Your continued use of the Site after publication constitutes your acceptance of the updated Terms. We will use reasonable efforts to notify registered customers of material changes by email.

Under the Electronic Transactions Act 2006 (Jamaica), contracts formed electronically through this Site are legally valid and enforceable to the same extent as paper contracts. Your completion of the checkout process constitutes your electronic signature and unequivocal contractual acceptance.

3. Eligibility

You may use this Site and purchase Products only if you:

• are at least 18 years of age, or are acting with the verifiable express consent and active supervision of a parent or legal guardian who accepts these Terms on your behalf;
• have full legal capacity to enter binding contracts under the laws of your jurisdiction;
• are not prohibited by any court order, statute, or regulatory restriction from making purchases of this nature;
• are not purchasing Products for the purpose of commercial resale, redistribution, or supply to third parties, without our prior written authorisation; and
• are accessing the Site from a jurisdiction in which our Products are lawful to purchase, receive, and use.

We do not knowingly sell to minors. If we discover that a purchase was completed by or on behalf of a person under 18 without appropriate parental consent, we reserve the right to cancel the order and issue a full refund without penalty to the account holder.

4. Products and Descriptions

We take all reasonable care to ensure that product descriptions, specifications, images, dimensions, and prices displayed on the Site are accurate and up to date. Notwithstanding this:

• Colour: Colour rendering is dependent on your device's display settings, screen calibration, and ambient lighting. We cannot guarantee that colours depicted on screen will exactly match the physical product. Minor colour variations do not constitute a defect or misdescription.
• Measurements: Apparel size guides are provided in good faith. Variances of up to 2 centimetres in stated measurements are inherent in garment manufacturing and do not constitute a defect.
• Digital Products: eBook titles, author details, content descriptions, page counts (where stated), and available file formats are described accurately. The format(s) supported are stated on each individual product page. It is your responsibility to verify format compatibility before purchase.
• Availability: All Products are offered subject to availability. We reserve the right to discontinue any Product at any time without notice.

In compliance with the Fair Trading Act (Jamaica) and the Consumer Protection Act 2005 (Jamaica), all material information about our Products is presented accurately and without intent to mislead. We do not engage in bait advertising, misleading pricing, or deceptive trade practices of any kind.

5. Orders and Contract Formation

The following sequence governs when a legally binding contract is formed:

1. Browsing: Viewing Products on the Site does not create any obligation or contract.
2. Offer: When you proceed through checkout and submit payment, you are making a contractual offer to purchase the items in your cart at the stated price.
3. Acceptance: A binding contract is formed only when we send you an Order Confirmation email to the address provided at checkout. An automated acknowledgement of your order or payment receipt is not, by itself, an acceptance.
4. Right to Refuse: We reserve the right to decline or cancel any order, in whole or in part, before issuing an Order Confirmation, including where: a Product is out of stock or discontinued; a pricing error has occurred; payment cannot be verified or authorised; the order cannot be fulfilled for legal, compliance, or logistical reasons; or we suspect fraud or misuse. In all such cases, any payment received will be refunded in full to the original payment method within five (5) business days.

Pricing Errors: If a Product is listed at an incorrect price due to a typographical, computational, or technical error, we are under no obligation to fulfil the order at the incorrect price. We will notify you as soon as reasonably practicable and offer you the choice of purchasing at the correct price or cancelling for a full refund.

6. Pricing and Tax

All prices are displayed in United States Dollars (USD). Prices are inclusive of General Consumption Tax (GCT) at the applicable Jamaican rate of 15% where required. We are not currently registered for General Consumption Tax (GCT) as our turnover is below the registration threshold. GCT will be applied and displayed at checkout if and when registration is obtained. Your Order Confirmation email will itemise the Product price, applicable taxes, and shipping costs separately.

We reserve the right to adjust prices at any time. Price adjustments do not affect orders for which an Order Confirmation has already been issued.

International Customers: Displayed prices do not include import duties, customs fees, foreign VAT, or other taxes levied by your country's authorities on importation. These are your sole responsibility and are payable to the relevant authority directly. See our Shipping Policy for further detail.

7. Payment

Payment is processed immediately upon order submission. We currently accept the payment methods displayed at checkout, which may include Visa, Mastercard, American Express, PayPal, and other methods as updated from time to time.

Payment Security: All payment data is encrypted in transit using Transport Layer Security (TLS). Payments are processed by Shopify Payments and/or authorised third-party processors (including Stripe and/or PayPal, as applicable), all of which operate in full compliance with the Payment Card Industry Data Security Standard (PCI-DSS Level 1). We do not at any time access, view, process, or store your full card number, CVV code, or PIN. These are handled exclusively and securely by our certified payment processors.

Payment Authorisation: By providing payment details and submitting your order, you warrant that: (a) you are the authorised holder of, or are authorised to use, the payment instrument provided; (b) the payment details are accurate, current, and complete; (c) there are sufficient funds or available credit to cover the transaction in full; and (d) you authorise us to charge the stated amount to the payment instrument provided.

Fraud Prevention: We employ automated fraud screening tools. We reserve the right to request additional identity or payment verification for any order. Orders that cannot be satisfactorily verified may be cancelled and refunded in full.

8. Cancellation by You

Physical Apparel: If you wish to cancel an order for a Physical Apparel Product that has not yet been dispatched, contact us immediately at Devici.studios@outlook.com or +1 (876) 575-9791. Where cancellation is received before the order has been picked and packed for dispatch, we will cancel the order and refund in full within five (5) business days at no charge. If the order has already been dispatched, you must accept delivery and then initiate a return in accordance with our Refund & Returns Policy.

Digital Products: Digital Product (eBook) orders cannot be cancelled after payment. Delivery of Digital Products is initiated immediately upon payment confirmation and, in accordance with our Digital Products Terms and the Electronic Transactions Act 2006 (Jamaica), the right of cancellation does not apply once delivery has commenced with your express prior consent.

9. Intellectual Property

All content on this Site — including but not limited to the trading name DEVICI STUDIOS, our logo, visual brand identity, product designs, product photography, all written copy, eBook content, software, databases, and all other material created by or for us — is protected under the Copyright Act 1993 (Jamaica) (as amended 2015), which provides protection for the author's lifetime plus 95 years. Jamaica is a signatory to the Berne Convention for the Protection of Literary and Artistic Works, meaning our intellectual property is protected in over 170 countries.

No intellectual property rights are transferred to you by these Terms or by any purchase, except the limited personal licence expressly granted in our Digital Products Terms upon purchase of an eBook.

You may:

• Browse and view Site content for the purpose of personal shopping and purchasing; and
• Share links to product pages on social media for non-commercial purposes.

You may not, without our express prior written consent:

• reproduce, copy, republish, upload, post, or transmit any Site content for any purpose;
• modify, adapt, translate, disassemble, or create derivative works from our content;
• use our brand name, logo, or trademarks in any context;
• systematically extract, scrape, or harvest product data, images, descriptions, or pricing;
• use any content from this Site for the training, development, evaluation, or improvement of any artificial intelligence, machine learning, or large language model system; or
• frame or mirror any part of the Site on any other website or platform.

10. User-Generated Content

If you submit reviews, ratings, photographs, testimonials, comments, or any other content to this Site or to our social media channels in connection with our Products ("User Content"), you grant us an irrevocable, perpetual, fully paid-up, royalty-free, worldwide, non-exclusive licence to use, reproduce, display, distribute, adapt, edit, and incorporate that User Content into our marketing and business operations, in any medium and without further consent or compensation.

By submitting User Content, you represent and warrant that: (a) you own all rights in, or are otherwise fully licensed to submit, the User Content; (b) your User Content does not infringe any copyright, trade mark, privacy, personality, or other right of any third party; (c) your User Content is not false, misleading, defamatory, unlawful, offensive, or in violation of any applicable law; and (d) you are not impersonating any person or entity.

We reserve the right, without notice and at our sole discretion, to review, moderate, refuse to publish, edit, or remove any User Content that we determine violates these Terms or is otherwise objectionable.

11. Prohibited Uses

You agree not to use this Site, your account, or any Product to:

• violate any applicable law, regulation, or third-party right;
• engage in fraud, misrepresentation, identity theft, or impersonation;
• submit false or misleading information at checkout or in any communication;
• transmit malware, viruses, ransomware, spyware, or any harmful or disruptive code;
• attempt to gain unauthorised access to the Site, our servers, databases, or any connected system;
• conduct denial-of-service attacks or otherwise interfere with the Site's operation;
• scrape, crawl, or systematically harvest data from the Site by automated means;
• circumvent any security, copy-protection, digital rights management, or access-control mechanism;
• facilitate, enable, or assist any third party in any of the foregoing; or
• purchase Products for commercial resale or supply to third parties without our authorisation.

Violation of this section may result in immediate suspension or permanent termination of your account, cancellation of any outstanding orders with refund of unshipped items only, and referral to law enforcement authorities where applicable.

12. Third-Party Websites and Services

This Site may contain links to, or integrations with, third-party websites, payment processors, and other services. These links are provided for convenience only. We have no control over, and accept no responsibility for, the content, security, privacy practices, or terms of any third-party service. The inclusion of any link or integration does not constitute our endorsement of the linked site or service. We strongly recommend reviewing the terms and privacy policies of any third-party service before providing personal information to them.

13. Disclaimer of Warranties

To the fullest extent permitted by applicable law, this Site and its content are provided on an "as is" and "as available" basis. We make no warranty, express or implied, regarding the Site's continuous availability, error-free operation, freedom from viruses or harmful components, or the accuracy of any information other than as stated in our product descriptions.

Nothing in this clause affects the implied terms of satisfactory quality and fitness for purpose that cannot be excluded under the Sale of Goods Act (Jamaica) or the Consumer Protection Act 2005 (Jamaica), or any other mandatory consumer rights under applicable law.

14. Limitation of Liability

To the fullest extent permitted by the laws of Jamaica and applicable international law, our total aggregate liability to you in connection with any claim arising out of or in relation to these Terms, the Site, or any Product — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount actually paid by you to us for the specific Product(s) giving rise to the claim in the twelve (12) months preceding the claim.

We shall not be liable for any of the following, whether or not we have been advised of the possibility of such loss:

• loss of profits, revenue, income, or anticipated savings;
• loss of business, contracts, or commercial opportunity;
• loss of data or corruption of data;
• loss of goodwill, reputation, or brand value;
• wasted management or staff time; or
• any indirect, incidental, special, consequential, or punitive damages of any kind.

Exceptions — we do not limit or exclude our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• any liability that cannot lawfully be excluded or limited under the Consumer Protection Act 2005 (Jamaica), the Sale of Goods Act (Jamaica), or any other applicable mandatory law; or
• any other liability that applicable law does not permit to be limited or excluded.

15. Indemnification

You agree, to the fullest extent permitted by law, to indemnify, defend, and hold harmless DEVICI STUDIOS, its owner, agents, suppliers, and service providers from and against any and all third-party claims, actions, demands, proceedings, losses, liabilities, damages, costs, expenses, and legal fees (including reasonable solicitors' fees on a full indemnity basis) arising out of or relating to: (a) your use of the Site or any Product in a manner inconsistent with these Terms; (b) your breach of any provision of these Terms or the Policies; (c) any User Content you submit; (d) your infringement of any third party's intellectual property, privacy, or other rights; or (e) your violation of any applicable law or regulation.

16. Force Majeure

We shall not be in breach of these Terms nor liable for any delay in performing or failure to perform any obligation to the extent that such delay or failure results from events, circumstances, or causes beyond our reasonable control, including but not limited to: acts of God; hurricanes, floods, earthquakes, or other natural disasters; epidemic or pandemic; fire or explosion; war, invasion, act of a foreign enemy, hostilities, civil war, or rebellion; acts of terrorism; strikes, lockouts, or industrial action not involving our own staff; actions of governmental or regulatory authorities; port closures; disruption to postal, courier, or freight networks; internet or telecommunications outages or failures; or power supply failures.

Where a force majeure event continues for more than thirty (30) consecutive days, either party may terminate the affected order by written notice, in which case we shall refund in full any amount paid for Products not yet delivered, and no further obligation shall subsist between the parties in respect of that order.

17. Electronic Communications

By using this Site and providing your email address, you consent to receive electronic communications from us, including Order Confirmations, dispatch notifications, download delivery emails, and customer service correspondence. You agree that such electronic communications satisfy any legal requirement that communications be provided "in writing".

Transactional communications (Order Confirmations, shipping updates, refund notifications) are necessary for the fulfilment of your order and cannot be opted out of while your order is active. Marketing and promotional communications are sent only where you have separately opted in, and may be unsubscribed from at any time.

18. Governing Law

These Terms of Service, and any non-contractual obligations arising in connection with them, are governed by and shall be construed in accordance with the laws of Jamaica, without reference to its conflict of laws rules.

Both parties submit to the non-exclusive jurisdiction of the courts of Jamaica for the resolution of any dispute. Jamaican consumers retain the right to bring proceedings in any other court of competent jurisdiction and to refer unresolved complaints to the Consumer Affairs Commission (CAC) — www.consumeraffairsjamaica.gov.jm | Tel: 876-906-5425.

Customers located outside Jamaica are not deprived of any mandatory consumer rights granted under the laws of their own country, which these Terms do not seek to exclude or override.

19. Dispute Resolution

Before initiating any formal legal, regulatory, or chargeback proceedings, both parties agree to attempt in good faith to resolve any dispute informally. To begin the informal resolution process:

1. Submit a written description of the dispute, the outcome you are seeking, and any supporting evidence to Devici.studios@outlook.com.
2. We will acknowledge receipt of your communication within one (1) business day.
3. We will provide a substantive written response within five (5) business days.
4. If the dispute remains unresolved after twenty (20) business days of good-faith negotiation from first contact, either party is free to pursue formal legal, regulatory, or other remedies.

Nothing in this clause prevents either party from applying to a court of competent jurisdiction for emergency injunctive or interim relief to prevent irreparable harm. Nothing in this clause limits a Jamaican consumer's right to contact the Consumer Affairs Commission at any time.

20. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable. If modification is impossible, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision, all of which shall remain in full force and effect.

21. Waiver

No failure, omission, or delay by us in enforcing any right, power, or remedy under these Terms shall constitute a waiver of that right, power, or remedy, or of any other right, power, or remedy. A waiver of any particular breach shall not be deemed a waiver of any subsequent breach of the same or any other provision. All waivers must be in writing to be effective.

22. Entire Agreement

These Terms of Service, together with the Privacy Policy, Refund & Returns Policy, Shipping Policy, Cookie Policy, and Digital Products Terms, constitute the entire agreement between you and us with respect to your use of the Site and the purchase of Products, and supersede all prior representations, agreements, negotiations, and understandings, whether written or oral. In the event of any inconsistency between these Terms and any other document, these Terms shall prevail unless the other document expressly states otherwise.

23. Assignment

You may not assign, transfer, charge, sub-contract, or otherwise dispose of any of your rights or obligations under these Terms without our prior written consent. We may, at any time, assign or transfer our rights and obligations under these Terms to a successor business, or as part of a business reorganisation, merger, acquisition, or sale, provided that the successor is bound by these Terms and no diminution in your rights or remedies results.

24. Contact Us

DEVICI STUDIOS | 1 Carronhall, Changehill, Port Maria P.O., Saint Mary, Jamaica | Email: Devici.studios@outlook.com | Tel: +1 (876) 575-9791

Consumer rights complaints: Consumer Affairs Commission — www.consumeraffairsjamaica.gov.jm | 876-906-5425

Data protection complaints: Office of the Information Commissioner — www.oic.gov.jm

Shipping Policy

Effective Date: 26 June 2026

This Shipping Policy applies exclusively to Physical Apparel Products. Digital Products (eBooks) are delivered electronically, typically within minutes of payment, and are not subject to this policy. For eBook delivery, see our Digital Products Terms.

Questions? Email Devici.studios@outlook.com | Tel: +1 (876) 575-9791

1. Order Processing Time

All orders are processed on business days, Monday to Friday, excluding Jamaican public holidays. Our processing window is 1–3 business days from the date of your Order Confirmation. Orders placed after 3:00 PM Jamaica Standard Time (UTC−5) on any business day begin processing on the following business day.

During high-volume periods — including Black Friday, Cyber Monday, the Christmas holiday season (December 15 – January 3), and flash sale events — processing may extend to 5 business days. We will notify you by email if your specific order is affected by a processing delay.

You will receive a dispatch notification email, including your tracking number (where applicable), when your order leaves our premises.

2. Shipping Destinations and Estimated Delivery Times

Destination	Estimated Delivery After Dispatch
Jamaica — Kingston Metropolitan Area	2–5 business days
Jamaica — All Other Parishes	3–7 business days
United States	10–18 business days
United Kingdom	10–18 business days
Canada	12–20 business days
Caribbean Region	7–15 business days
Europe	12–21 business days
Other International Destinations	14–28 business days

Important: All delivery estimates are approximate and begin from the date of dispatch, not the date of order. Estimates do not account for customs processing delays, postal disruptions, public holidays in your country, or events beyond our control. We are not liable for delays caused by third-party carriers or customs authorities.

If you have not received your order within the maximum estimated window, contact us before contacting your bank or card issuer — in most cases we can resolve delivery issues directly and quickly.

3. Shipping Costs

Shipping costs are calculated automatically at checkout based on your delivery destination, order weight, and parcel dimensions. The applicable shipping charge — including any applicable carrier surcharges — is displayed clearly before you confirm payment. We do not add hidden shipping fees after checkout.

We offer free shipping promotions on qualifying orders from time to time. Promotions are clearly communicated at checkout and do not apply retrospectively to orders already placed.

4. Tracking Your Order

Where tracking is available (which varies by destination and carrier selected), your tracking number will be included in your dispatch notification email. Tracking information may take up to 24 hours to populate after dispatch as carriers process the shipment. For domestic Jamaica orders, tracking availability depends on the carrier used for your specific location.

If you have not received a dispatch notification within our stated processing window, contact us at Devici.studios@outlook.com and we will investigate immediately.

5. Customs, Import Duties, and Taxes

For orders shipped internationally outside Jamaica, your country's customs authority may apply import duties, customs fees, local VAT, or other taxes and charges. These charges are entirely the responsibility of the recipient and are not included in our product prices or shipping fees. We have no control over, and cannot predict, the amount of any customs charges that may apply.

Customs Declaration: We are legally required to accurately declare the full commercial value of all shipments on customs documentation. We will never falsify customs declarations, understate shipment values, or mark packages as "gifts" to assist in avoiding applicable customs charges, regardless of any request to do so. Doing so constitutes customs fraud and we will not participate in it.

If a package is refused at customs, held indefinitely, or returned to us as a result of unpaid duties or refused customs clearance, we will contact you to discuss options. If re-shipment is not possible or desired, we will refund the cost of the Products only — original shipping costs are non-refundable in this scenario, and any return or customs clearance fees incurred will be deducted from your refund.

6. Risk of Loss and Title

Risk of loss and legal title to Physical Apparel Products pass to you at the point of handover to our nominated carrier. Once an order has been dispatched and a tracking number assigned, the package is in the custody of the carrier. We are not liable for delays, loss, or damage caused by the carrier except where our own negligent packaging demonstrably caused the damage. We recommend purchasing carrier insurance for high-value orders.

7. Failed Deliveries and Unclaimed Packages

If a delivery attempt is unsuccessful (e.g., no one is present to receive the package), the carrier will typically leave a notification card and attempt redelivery or hold the package at a local depot or post office for collection. The holding period varies by carrier, typically 5–15 days.

If a package is returned to us as undeliverable or unclaimed, we will contact you to discuss re-shipment options. Re-shipment will be at your cost. If re-shipment is not possible or desired, we will refund the cost of the Products only. Original shipping costs are non-refundable in this scenario.

Incorrect Address: You are responsible for providing a complete and accurate delivery address at checkout. We are not liable for non-delivery, delay, or loss of packages where the address provided was inaccurate, incomplete, or inaccessible. If you notice an error in your delivery address immediately after placing an order, contact us at Devici.studios@outlook.com or +1 (876) 575-9791 before the order is dispatched. We cannot alter delivery addresses after dispatch.

8. Lost or Damaged Packages

If your order does not arrive within the maximum estimated delivery window, or arrives visibly damaged:

1. Contact us at Devici.studios@outlook.com within 14 days of the expected delivery date, providing your order number, tracking number (if applicable), and details of the issue.
2. We will open an investigation with the carrier. Investigations typically take 5–15 business days.
3. Where the package is confirmed as lost in transit or damaged in transit by the carrier, we will offer you a full refund or a replacement shipment at your choice, at no additional cost to you.

We ask that you allow the maximum estimated delivery window to elapse before reporting a parcel as missing, as packages sometimes experience delays without tracking updates — particularly during peak periods or in customs.

Subscription Policy

Effective Date: 26 June 2026  |  Jurisdiction: Jamaica  |  Applies to: All DEVICI STUDIOS subscription plans

This Subscription Policy governs all recurring subscription services offered by DEVICI STUDIOS ("we", "us", "our") through vanquish7.studio. Please read it carefully before subscribing. By activating a subscription, you confirm that you have read and agree to these terms in full, in addition to our Terms of Service, Privacy Policy, and Refund & Returns Policy.

Questions? Email Devici.studios@outlook.com | Tel: +1 (876) 575-9791

1. What This Policy Covers

This policy applies to any subscription, membership, or recurring billing plan offered through our store, which may include:

• Digital Content Subscriptions — recurring access to eBooks, downloadable files, or exclusive digital content;
• Apparel Subscription Plans — scheduled recurring deliveries of curated physical apparel items; and
• Membership / VIP Plans — recurring fee-based access to member-exclusive pricing, early access, or premium benefits.

The specific features, contents, pricing, and billing interval of each plan are described on the relevant plan page. This policy governs all plans collectively and supplements the plan-specific terms displayed at the point of purchase.

2. Subscription Pricing and Billing

Subscription prices are displayed in United States Dollars (USD) on the plan page. The billing interval — monthly, quarterly, or annual — is stated on your chosen plan page and confirmed in your Subscription Confirmation email.

Billing Date: Your billing date is the calendar date on which your subscription is first activated ("Anniversary Date"). Subsequent charges process automatically on the same date each billing period. Where a date does not exist in a given month (e.g., the 31st of a 30-day month), the charge processes on the last day of that month.

Payment Authorisation: By activating a subscription, you authorise DEVICI STUDIOS and our payment processors to automatically charge your nominated payment method at the start of each billing period without further action from you, until cancelled. You are responsible for keeping your payment details current. If your card expires or changes, update your details before the next billing date to avoid interruption.

Payment Security: All subscription billing is handled by Shopify Payments and/or our authorised processors (Stripe / PayPal), which are PCI-DSS Level 1 certified. We never store your full card number. See our Privacy Policy for full details.

3. Free Trials

Where a free trial is offered, its duration and the plan it converts to are clearly stated before you provide payment details.

• No charge is made during the trial period.
• At the end of the trial, your subscription converts automatically to a paid plan and your payment method is charged, unless you cancel before the trial ends.
• To avoid being charged, you must cancel before 11:59 PM Jamaica Standard Time (UTC−5) on the final day of your trial. We will send a reminder email at least 3 days before conversion, but cancellation remains your responsibility regardless of receipt.
• We reserve the right to limit free trials to one per customer, household, or payment method. Using multiple accounts, cards, or other means to exploit trial offers is a breach of our Terms of Service and may result in permanent account suspension.

4. Auto-Renewal — Important Notice

YOUR SUBSCRIPTION RENEWS AUTOMATICALLY. Unless you cancel before the end of the current billing period, your subscription will renew for a further period of the same duration and your nominated payment method will be charged the then-current subscription fee without further notice.

This disclosure is made in compliance with the Consumer Protection Act 2005 (Jamaica), the Electronic Transactions Act 2006 (Jamaica), the US FTC Negative Option Rule (16 CFR Part 425, 2023), the UK Consumer Rights Act 2015, the EU Consumer Rights Directive, and the Canadian Consumer Protection Acts, all of which require clear advance disclosure of recurring billing terms.

We will send an automatic renewal reminder to your registered email address at least 7 days before each renewal date, stating the amount due and providing a direct cancellation link. Non-receipt of this reminder does not waive the charge if your subscription has not been cancelled.

5. How to Cancel

You may cancel at any time through any of the following methods. No reason is required and no cancellation fee applies:

1. Account Portal (Fastest): Log into your account at vanquish7.studio, go to "Manage Subscriptions" or "Account Settings", and select "Cancel Subscription". You will receive email confirmation immediately.
2. Email: Email Devici.studios@outlook.com with subject line "Subscription Cancellation" and include your order number or registered email. We process all email cancellations within 1 business day and confirm in writing.
3. Phone: Call +1 (876) 575-9791 during business hours. We process the cancellation during the call and send written confirmation within 1 business day.

Cancellation Deadline: To avoid the next billing charge, cancellation must be confirmed before 11:59 PM Jamaica Standard Time on the day before your Anniversary Date. Cancellations received on or after your billing date take effect at the end of the current paid period; you will not be charged for any subsequent period.

After Cancellation: Access to subscription benefits continues until the end of the billing period already paid for. No further charges are made thereafter.

In accordance with the FTC Negative Option Rule and applicable consumer protection law, we will not impose any barriers, fees, hold periods, or obstructive "save" flows designed to delay or prevent cancellation.

6. Pausing Your Subscription

Where the Pause feature is available for your plan (stated on the plan page), you may pause through your account portal or by contacting us. During a pause, no charges process and no benefits are provided. Your subscription reactivates automatically at the end of the pause period unless you cancel beforehand. Pause durations and limits are stated on each plan page.

7. Price Changes

We reserve the right to adjust subscription pricing at any time. For price increases to active subscriptions, we will:

• give you at least 30 days written notice to your registered email before the new price takes effect;
• clearly state the current price, the new price, and the effective date; and
• include a direct cancellation link so you can opt out before being charged the new rate.

Continuing your subscription after the effective date of a price increase constitutes acceptance of the new price. Price decreases take effect immediately at your next billing date without prior notice.

8. Changes to Subscription Content and Benefits

For Digital Content Subscriptions, specific titles and files available may vary between periods. We do not guarantee that any particular title remains available throughout your subscription, but we will always deliver at minimum the quantity and quality of content described in your plan.

For Apparel Subscription Plans, items are curated at our discretion. While we respect your stated preferences, we do not guarantee specific brands, colours, or items unless expressly stated on the plan page. Items unsuitable for your stated preferences may be returned under our Refund & Returns Policy.

Where a change materially reduces the value of your subscription, we will give at least 30 days notice and the right to cancel without penalty before the change takes effect.

9. Failed Payments and Suspension

If a scheduled payment fails, the following process applies:

1. Day 1: Payment failure notification sent. You are asked to update your payment method.
2. Day 3: Automatic retry. If successful, subscription continues uninterrupted.
3. Day 7: Second automatic retry and further notification if the Day 3 retry failed.
4. Day 10: Subscription suspended and access to benefits withdrawn if all retries have failed.
5. Day 20: Subscription cancelled if payment remains outstanding. Outstanding amounts remain due.

To reactivate a suspended subscription, update your payment method and contact us. We will reprocess the outstanding payment and restore access within 1 business day of successful payment.

10. Refunds for Subscriptions

Physical Apparel Subscriptions:Our Refund & Returns Policy (Part A) applies to individual items within each delivery. Subscription fees are non-refundable for periods already in progress, except as required by law.

Digital Content Subscriptions:Fees are non-refundable for the current billing period once content access has been granted. Exceptions:

• Cancellation within 24 hours of initial activation with no content accessed — full refund issued as a goodwill gesture;
• Charge processed after a confirmed cancellation — full refund within 5 business days;
• Double charge due to technical error — full refund of the duplicate charge within 5 business days; and
• Failure to deliver promised content for a full billing period — pro-rated refund or account credit for the affected period.

Annual Plans: Cancellation within the first 14 days with fewer than 2 content items accessed or no apparel deliveries received — pro-rated refund of the unused portion. After 14 days, annual fees are non-refundable, but access continues until the annual period expires.

11. Transferability

Subscriptions are personal to the registered account holder and are non-transferable. You may not gift, sell, assign, share, or otherwise transfer subscription access or benefits to any third party.

12. Your Statutory Rights

Nothing in this policy limits your rights under the Consumer Protection Act 2005 (Jamaica), the Sale of Goods Act (Jamaica), the Electronic Transactions Act 2006 (Jamaica), or applicable consumer protection laws in your country. Unresolved complaints may be escalated to the Consumer Affairs Commission (CAC): www.consumeraffairsjamaica.gov.jm| 876-906-5425.

13. Governing Law

This Subscription Policy is governed by the laws of Jamaica and forms part of your agreement with DEVICI STUDIOS as described in our Terms of Service. All disputes are subject to the dispute resolution process set out in those Terms.

Contact Us

Last Updated: 26 June 2026

We are committed to responding to every enquiry promptly and professionally. Below you will find our contact details, business hours, response time commitments, and the right contact route for every type of need.

DEVICI STUDIOS — Contact Details

Detail	Information
Trading Name	DEVICI STUDIOS
Website	vanquish7.studio
Email	Devici.studios@outlook.com
Phone	+1 (876) 575-9791
Address	1 Carronhall, Changehill, Port Maria P.O., Saint Mary, Jamaica
Tax Registration Number (TRN)	132521075
Business Type	Sole Trader — Registered in Jamaica

Business Hours

Day	Hours (UTC−5)
Monday – Friday	9:00 AM – 5:00 PM
Saturday	10:00 AM – 2:00 PM
Sunday	Closed
Jamaican Public Holidays	Closed

Emails and voicemails received outside business hours are reviewed at the start of the next business day.

Response Time Commitments

Enquiry Type	Response Target
General customer service	Within 1 business day
Order status and tracking	Within 1 business day
Returns and refund requests	Within 2 business days
Subscription cancellations	Within 1 business day
Digital download issues	Within 1 business day
Complaints	Acknowledged within 1 business day; resolved within 5–14 business days
Data protection / privacy rights requests	Within 30 calendar days (as required by the Data Protection Act 2020)
Copyright and IP notices	Within 2 business days
Legal notices	Within 2 business days
Press and media	Within 3 business days

Contact by Purpose

Orders, Shipping and Delivery

Questions about an existing order, dispatch times, tracking, or a delivery issue — email Devici.studios@outlook.com with your order number in the subject line. Example: "Order #1234 — Delivery Query".

Returns, Exchanges and Refunds

To initiate a return or exchange, or to report a faulty or incorrect item — email Devici.studios@outlook.com with subject "Return Request — Order #XXXX". Include your order number, item name, and reason. See our Refund & Returns Policy for the full process.

Digital Product Issues (eBooks)

Download problems, corrupt files, or access issues — email Devici.studios@outlook.com with subject "eBook Issue — Order #XXXX". Include your order number and a screenshot or description. We respond within 1 business day.

Subscription Management

To cancel, pause, or modify a subscription — email Devici.studios@outlook.com with subject "Subscription — [Your Request]", or call +1 (876) 575-9791 during business hours. See our Subscription Policy for full cancellation terms.

Complaints and Disputes

If you are unhappy with any product, service, or experience — email Devici.studios@outlook.com with subject "Complaint — Order #XXXX". We acknowledge all complaints within 1 business day and aim to resolve them within 5 business days. See escalation options below for unresolved matters.

Privacy and Data Protection

To exercise your rights under the Data Protection Act 2020 (Jamaica) or the GDPR — including access, correction, deletion, or restriction of your personal data — email Devici.studios@outlook.com with subject "Data Rights Request". We respond within 30 calendar days at no charge. See our Privacy Policy for your full rights.

Intellectual Property and Copyright

To report suspected copyright infringement or unauthorised use of our content — email Devici.studios@outlook.com with subject "Copyright Notice". Include: description of the work, evidence of your ownership, and the location of the infringing content. We respond within 2 business days.

Legal Notices

All formal legal correspondence — including letters before action, statutory notices, and court documents — should be addressed to:

DEVICI STUDIOS
1 Carronhall, Changehill
Port Maria P.O., Saint Mary
Jamaica

A concurrent copy by email to Devici.studios@outlook.com with subject "Legal Notice" is requested but not mandatory for validity.

Press, Media and Collaborations

For press enquiries, collaboration requests, or media coverage — email Devici.studios@outlook.com with subject "Press / Media Enquiry". We respond within 3 business days.

Wholesale and Bulk Orders

For wholesale pricing, trade accounts, or bulk order enquiries — email Devici.studios@outlook.com with subject "Wholesale Enquiry". Include your business name, country, and the products you are interested in.

If Your Issue Is Unresolved — Escalation

If you have contacted us and your complaint remains unresolved after our internal process, you have the right to escalate to the following regulatory bodies:

Body	Jurisdiction	Handles	Contact
Consumer Affairs Commission (CAC)	Jamaica	Consumer rights, product complaints, unfair practices	consumeraffairsjamaica.gov.jm | 876-906-5425
Office of the Information Commissioner (OIC)	Jamaica	Data protection and privacy rights	oic.gov.jm
Fair Trading Commission	Jamaica	Anti-competitive and deceptive trade practices	fairtrading.gov.jm
Information Commissioner's Office (ICO)	United Kingdom	UK GDPR / data protection (UK customers)	ico.org.uk | 0303 123 1113
Federal Trade Commission (FTC)	United States	Consumer protection, subscription billing (US customers)	ftc.gov

Social Media

Follow DEVICI STUDIOS on social media:

• Instagram: [n/a]
• Facebook: [n/a]
• TikTok: [n/a]
• Pinterest: [n/a]

Please note: Social media channels are monitored during business hours only. For all order, account, or complaint matters, always contact us by email or phone. We cannot verify your identity or access your account through social media direct messages.

Your Feedback

We are a small business and your feedback directly shapes how we grow. If you have a suggestion, compliment, or concern — however small — we want to hear it. Email Devici.studios@outlook.com with subject "Feedback". We read every message.