FAQ
Quick answers based on our store policies. For the full details, see the Shipping Policy and Refund Policy, or contact us.
Shipping & delivery
How long does it take to process my order?
Orders are processed in 1–3 business days from your order confirmation. During busy periods, such as Black Friday, Cyber Monday and 15 December to 3 January, processing can take up to 5 business days. We will email you if your order is affected.
How long will delivery take?
Delivery estimates start from the day your order is dispatched: about 10–18 business days to the United States and the United Kingdom, 12–20 to Canada, 7–15 across the Caribbean, 12–21 to Europe and 14–28 to other international destinations. Estimates for every region are in our Shipping Policy.
How much does shipping cost?
Shipping is calculated at checkout based on your destination and the size and weight of your order. You will see the full cost before you pay, and we never add hidden fees afterwards. Free shipping promotions run from time to time and are shown at checkout.
Can I track my order?
Yes, where tracking is available for your destination. Your tracking number is included in your dispatch email and can take up to 24 hours to update. You can also use the Track Your Order page.
Will I have to pay customs or import duties?
International orders may be charged import duties, taxes or customs fees by your country. These are paid by the recipient and are not included in our prices or shipping fees.
Returns & refunds
What is your return policy?
You can return eligible apparel within 30 calendar days of delivery. Items must be unworn and unwashed, with the original tags attached, and in their original or protective packaging. Email us with your order number first so we can send you a return authorisation (RMA) number and instructions.
What can’t be returned?
Items that have been worn, washed or altered; intimate apparel such as underwear, bodysuits and swimwear (unless faulty); items marked Final Sale or Non-Returnable; and custom or personalised items.
Who pays for return shipping?
Return shipping is paid by you, unless the item is faulty, damaged in transit or not as described. In those cases we provide a prepaid label or reimburse reasonable return costs.
My item arrived damaged or wrong. What should I do?
Let us know within 48 hours of delivery. Send your order number, a short description and photos of the item and packaging. We will arrange collection at no cost to you and offer a refund, replacement or repair.
How long do refunds take?
We inspect returns within 2 business days of receiving them. Approved refunds are processed within 5 business days to your original payment method. Your bank may then take another 3–10 business days to show the refund.
Can I exchange for a different size or colour?
Yes. Follow the return process and tell us which size or colour you would like. Exchanges depend on stock. If your choice is unavailable, you can have a full refund or store credit.
Products & sizing
How do I find my size?
Every product page has a size chart, usually in centimetres. Measure a similar piece you already own and compare it with the chart rather than relying on the letter size. Measurements can vary by up to 2 cm.
Is your faux leather real leather?
No. Our faux leather pieces use PU or similar leather-look materials. The exact materials are listed on each product page.
Which iPhone models do your cases fit?
Compatible models are listed on each case’s product page and in the model selector. Please check your exact iPhone model before ordering.
Payments & contact
How can I pay?
You can pay with the methods shown at checkout, which may include Visa, Mastercard, American Express and PayPal. Prices are shown in US dollars. Your card details are handled by our payment processors, and we never see or store your full card number.
How do I contact you?
Use our contact form or email Devici.studios@outlook.com. Please include your order number if your message is about an order. We aim to reply to general questions within 1 business day.
Do you offer web design?
Yes. LEXE by Devici Studios designs and customises Shopify storefronts. Visit our Web Design Services page to find out more and start a conversation.