Shipping & Returns
Here's a friendly summary of how shipping and returns work at LEXE. The official Shipping Policy and Refund Policy always take priority if anything differs.
Shipping
- Processing: 1–3 business days from your order confirmation (up to 5 business days during peak periods such as Black Friday, Cyber Monday and 15 December to 3 January).
- Delivery estimates after dispatch: United States and United Kingdom 10–18 business days · Canada 12–20 · Caribbean 7–15 · Europe 12–21 · other international destinations 14–28. See the Shipping Policy for every region.
- Cost: calculated at checkout from your destination and parcel size and weight, and shown before you pay.
- Tracking: included in your dispatch email where available, and on the Track Your Order page. Tracking can take up to 24 hours to update.
- Duties & taxes: international orders may be charged import duties or taxes by your country, paid by the recipient.
- Address check: please double-check your delivery address at checkout. If you spot a mistake, contact us before your order is dispatched.
Returns
- 30 days: return eligible apparel within 30 calendar days of delivery. No reason needed.
- Condition: unworn, unwashed, original tags attached, and in original or protective packaging.
- Not returnable: worn, washed or altered items; intimate apparel including underwear, bodysuits and swimwear (unless faulty); Final Sale or Non-Returnable items; custom or personalised items.
- How to start: contact us with your order number and reason. We'll reply within 2 business days with a return authorisation (RMA) number and instructions. Please don't send items back without one.
- Return shipping: paid by you, unless the item is faulty, damaged in transit or not as described.
Refunds & exchanges
- Returns are inspected within 2 business days of arrival. Approved refunds are processed within 5 business days to your original payment method. Banks can take a further 3–10 business days.
- Want a different size or colour? Say so when you start your return. Exchanges depend on stock; if your choice isn't available you can have a refund or store credit.
Damaged, wrong or missing items
If an item arrives damaged or incorrect, tell us within 48 hours of delivery with your order number and photos. We'll arrange collection at no cost and offer a refund, replacement or repair. If a parcel hasn't arrived by the end of its estimated delivery window, contact us within 14 days of the expected date and we'll open an investigation with the carrier.